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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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What next

Customer Question

what next
Submitted: 2 months ago.
Category: Computer
Customer: replied 2 months ago.
whats taking so long?
Customer: replied 2 months ago.
I ve been at this for two das with yahoo and no luck
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 months ago.
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, please describe fully the issues experienced with Yahoo please.

Customer: replied 2 months ago.
I can open everything on yahoo all but my e mail will not take my password
Customer: replied 2 months ago.
they try to send take may id***@******.*** but not my password ***** try to gave a pronm to my e mail address which cannot open
Expert:  Louie replied 2 months ago.

I understand.

Have you tried requesting a reset of the password ***** an account key sent to another email address linked to your primary Yahoo address?

Customer: replied 2 months ago.
my daughter did but did not work
Customer: replied 2 months ago.
I ended up with her e mails?
Expert:  Louie replied 2 months ago.

Have you tried the described alternate procedure HERE ?

Customer: replied 2 months ago.
Expert:  Louie replied 2 months ago.

Can you please view and then try?

Customer: replied 2 months ago.
no just end this now
Expert:  Louie replied 2 months ago.

Sorry but my participation is strictly limited to technical, repair and/or installation issues.

For all others, please contact Customer Support.

Customer: replied 2 months ago.
just close this sec
Expert:  Louie replied 2 months ago.

Contact Customer Support; thanks.

Expert:  GeekGal replied 2 months ago.

Hi there. My name is***** am so sorry that you're having such difficulty with this. I would be happy to remotely connect to your computer and fix this problem while you watch at no additional charge. If you'd be willing to consider that, please let me know.

Otherwise, you can contact customer support by email at***@******.*** or by calling

1-***-***-****. I'm truly sorry but I am tech support only, so I don't have the necessary access or authority to close the ticket for you.

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