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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My laptop is offline I don't have wifi as I just moved I

Customer Question

My laptop is offline I don't have wifi as I just moved I just need to look at some docs I have on my lap top
JA: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?
Customer: I don't have internet at all I don't get it until tomorrow can I still log into my lap top or do I have to wait until I get internet tomorrow
JA: What troubleshooting have you tried?
Customer: Chbaged my password ***** my phone for Microsoft
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thanks
Submitted: 2 months ago.
Category: Computer
Expert:  technicalcat replied 2 months ago.

Hello, and thank you for using this service.

Sorry to hear you are having trouble. Please give me further details so I can assist.

What do you mean by "login to your laptop" . Are you unable to get past a password/login prompt?

Customer: replied 2 months ago.
Expert:  technicalcat replied 2 months ago.

Do you know which version of Windows you are running ? Windows 7, 8, or 10?

Also, what is the make and model of this laptop?

Customer: replied 2 months ago.
I put my password ***** it doesn't work
Customer: replied 2 months ago.
Windows 10 HP 15 touch smart
Expert:  technicalcat replied 2 months ago.

is your login name an EMAIL address?

Customer: replied 2 months ago.
it is
Expert:  technicalcat replied 2 months ago.

What is the exactly message you get when you try to login?

Customer: replied 2 months ago.
Your device is offline. Please sign in with the last password ***** in this device
Expert:  technicalcat replied 2 months ago.

Although there are different ways to solve this, they are mostly quite laborious if you absolutely can't connect the computer to the internet, even temporarily.

How are you online right now on this website?

Customer: replied 2 months ago.
On my phone
Expert:  technicalcat replied 2 months ago.

Do you know why the password *****'t working? Are you able to login to the same email account with your phone that you are using on the computer?

Customer: replied 2 months ago.
Thanks for the help I'll
Figure it out elsewhere. This isn't helping
Expert:  technicalcat replied 2 months ago.

the methods I would be suggesting would require more than just a phone with mobile data, unless your phone can double as a wifi hotspot, and even that could be difficult without being able to login. that's why i was asking about the account and the nature of the lost password.

have opted your question out to other experts. best of luck!