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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16050
Experience:  5 years as Network Admin, 10+ years of IT support
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I lost all my friends and status on a game. How do I get it

Customer Question

I lost all my friends and status on a game. How do I get it back to where it was?
Submitted: 3 months ago.
Category: Computer
Expert:  Josh replied 3 months ago.

Hi Wayne,

What game are you needing help with?

Customer: replied 3 months ago.
We lost all our old friends on all games and it put me at the beging of candy crush and I was at level 800
Expert:  Josh replied 3 months ago.

Did you have Candy Crush sign you in through Facebook?

Customer: replied 3 months ago.
Expert:  Josh replied 3 months ago.

Did you open Candy Crush and sign back into that Facebook account?

Customer: replied 3 months ago.
it pushed me back to the begging and I lost all of my facebook friends and my profile
Customer: replied 3 months ago.
I lost all of my facebook friends on aall games
Expert:  Josh replied 3 months ago.

Are you sure that you signed back into the correct Facebook account? It sounds like you accidentally opened a new account instead of using your old one.

Customer: replied 3 months ago.
I opened it just like I always have and I would just like it restored to the way it was
Expert:  Josh replied 3 months ago.

What type of device are you using for this? computer, iPad, iPhone, etc

Customer: replied 3 months ago.
It was as though it crashed the games are I'm using a PC
Expert:  Josh replied 3 months ago.

Do you mind if I connect to your computer to view and fix the issue using remote services?

Expert:  Josh replied 3 months ago.

Hi Wayne,

Payment has failed on both attempts for the remote assistance requests.

Customer: replied 3 months ago.
It must be our debit card is oveer limit I will try again but can you fix the problem for what I have already paid
Expert:  Josh replied 3 months ago.

Go to http://www.facebook.com

Does your account show up with all of your friends, etc?

Customer: replied 3 months ago.
No they are gone as is my game locations and now it doesn't show all my games
Expert:  Josh replied 3 months ago.

Okay then it is likely that you are not signed into the right account.

Go to http://www.facebook.com

Click on the down arrow in the upper right hand corner and select LOG OUT

Go back to http://www.facebook.com

Sign into your account. Do your friends appear now?

Expert:  Josh replied 3 months ago.

Let me know how it goes, Wayne.

Expert:  Josh replied 3 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 3 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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