I am here. Did you go to the page I made a link to for creating this request?
I am here and sorry to see your having this issue flare up again, but I am leaving in just minutes. Can I schedule a time tomorrow morning to remote in to take a closer look? Sadly it will add an additional $5 to do this as it does not give me the option to do so for $0. $5 is the minimum. Let me know, otherwise I can always try and assist via chat and try to get you taken care of that way. Its up to you Kerrie, I look forward to working with you again.
Kerrie, let me know if you still need me please.
Kerrie, as to that error that is showing up about the security certificate, please go ahead and accept it or hit OK, but do not cancel or tell it no. That should allow you to send again, and when I remote in I can setup a permanent exception for it.
Let me know what you think.