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Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you. My name is Jamie.
You are referring to your at&t email correct?
Yes, please go here and reset your password.
snet.net is an at&t mail service
Yes, go to that site above. Put in her email address, be sure lost password ***** ***** Where it says username put in your email address***@******.***
It will then prompt for you to answer 2 security questions that were setup to reset the password.
I can do it for you, but we need to be on a more secure means of communication if you want me to reset it for you. I can text you if you wish to give me your cell. Let me know.
Were you able to get the password *****?
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Do you still pay Snet / At&t for internet, or mobile phone service?
if so, is your wifes account associated with the paid account?
My apologies for the delay in getting back to you.
Glad to hear the mail is coming in now. It sounds like your snet account was merged with yahoo. As far as the refund, this link will help you submit that refund request.