How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Where do I find the model # and the user guide on my ASUS

Customer Question

Where do I find the model # and the user guide on my ASUS Laptop/Notebook?
Frequently 'freezes-up' when connected to the internet... FRUSTRATING !
Submitted: 2 months ago.
Category: Computer
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

It sounds as if your computer might need security software: an anti-virus, and a firewall or Internet Security program also.

Does it currently have those? if not, I can advise you how to get adequate software that is free and has few or no drawbacks (i.e. respectable established-name security software).

As for the model #... to get the user guide, we would have to know the model first.

Models for an Asus laptop/notebook, are found on the label on the underside. The print may be very fine and hard to read without a strong light and/or a magnifier.

Related Computer Questions