Is it built in or plug-in?
Yes PC is just a term we use
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
My apologies for the experience and frustration so far. I assure you I can help you, and if not you are entitled to a full refund.
I ve seen this problem literally hundreds of times and I can help you solve it. But there is specific info I need to know.
To start with, I need to know the full and complete name brand and model of your dell machine.
Or, if you can locate the dell service tag, that will suffice.