How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 1843
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
1567601
Type Your Computer Question Here...
Dan is online now
A new question is answered every 9 seconds

When starting up my laptop, I get a message saying, "storage

Customer Question

When starting up my laptop, I get a message saying, "storage capacity is getting low on my charger." I've had this computer for approximately 8 yrs. There was a recall on first one and ya'll sent this one to me.
Submitted: 10 months ago.
Category: Computer
Expert:  Dan replied 10 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. What is the make and model of the laptop please?

Customer: replied 10 months ago.
HP G62-435DXnotebook PC
Customer: replied 10 months ago.
It has a Windows 7 sticker on it.
Expert:  Dan replied 10 months ago.

Okay thank you. What you see is an indication the battery is failing. If you have had it for eight years, that is pretty good for a battery of that type to last that long.

Customer: replied 10 months ago.
ya'll sent me this charger a couple of years ago.
Expert:  Dan replied 10 months ago.

It is not the charger, just the battery wearing out. If you check this LINK, you can order a replacement.

Customer: replied 10 months ago.
Thank you so much!
Expert:  Dan replied 10 months ago.

You’re very welcome. It was a pleasure working with you!