Hello and welcome to justanswer. My name is***** will be assisting you today.
When you say you cannot connect to google,do you mean you cannot open google search page or gmail ?
Is this surface pro loaded with windows 10 or windows 8?
Note: - Please reply using the box below.
Thank you for the details.
Are currently chatting to me from problematic PC using another web browser like Edge/IE ?
Are you getting any error message when you try to open google chrome browser or nothing at all?
have you tried uninstalling and then re-installing Chrome browser?
You are welcome.Do you want instruction on how to do it or if you want i can access your PC and do it for you.
let me know.
Here are the instructions to remove chrome from programs and features
Right click on start menu then click on programs and features on the top.
In programs and features list look for chrome and then right click on it then click on uninstall that will remove it
To re-install please click on this link to get the latest version of Chrome : - https://www.google.com/chrome/index.html
That will download and install chrome browser.Please try it and let me know the result
Checking to see whether the Google chrome issue got resolved after uninstalling and re-installing it like i mentioned above.If that didn't work we can try other methods to fix it.
Please let me know the status.