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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 4711
Experience:  MCP, RHCE
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Cannot connect to google from my surface pro3, what is that,

Customer Question

cannot connect to google from my surface pro3
JA: Have you tested the connections by doing a ping utility test?
Customer: what is that
JA: What troubleshooting have you tried?
Customer: none yet , it was working yetserday
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  John replied 3 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today.

When you say you cannot connect to google,do you mean you cannot open google search page or gmail ?

Is this surface pro loaded with windows 10 or windows 8?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 3 months ago.
windows 10cannot open the google chrome browser
Expert:  John replied 3 months ago.

Thank you for the details.

Are currently chatting to me from problematic PC using another web browser like Edge/IE ?

Customer: replied 3 months ago.
Expert:  John replied 3 months ago.

Are you getting any error message when you try to open google chrome browser or nothing at all?

Customer: replied 3 months ago.
nothing
Expert:  John replied 3 months ago.

have you tried uninstalling and then re-installing Chrome browser?

Customer: replied 3 months ago.
will try now - thanks
Expert:  John replied 3 months ago.

You are welcome.Do you want instruction on how to do it or if you want i can access your PC and do it for you.

let me know.

Expert:  John replied 3 months ago.

Here are the instructions to remove chrome from programs and features

Right click on start menu then click on programs and features on the top.

In programs and features list look for chrome and then right click on it then click on uninstall that will remove it

To re-install please click on this link to get the latest version of Chrome : - https://www.google.com/chrome/index.html

That will download and install chrome browser.Please try it and let me know the result

Sincerely,
John

Expert:  John replied 3 months ago.

Checking to see whether the Google chrome issue got resolved after uninstalling and re-installing it like i mentioned above.If that didn't work we can try other methods to fix it.

Please let me know the status.

Sincerely,
John