Is this a cab
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
If you still need help with this issue please respond. Then, we can discuss your phone specifically, such as is it an iphone, or a Samsung, or android phone?
Also, were you using a ride service such as Lyft or Uber, etc?
If you no longer want assistance please reply so that we can close this question for you, thank you.