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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Windows 10 updated my computer and removed my original

Customer Question

windows 10 updated my computer and removed my original Facebook page and I re-installed it but it's not my original page. How can I get my old Facebook page back?
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: It's an Acer, with Windows 10
JA: What troubleshooting have you tried?
Customer: I reinstalled Facebook, but lost all contacts
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No,thanks
Submitted: 3 months ago.
Category: Computer
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I will need to ask, in order to advise you better, please:

- How did you reinstall Facebook? what process did you follow?

- And was it reinstalled from a backup, or from something else?

- What are the principal things missing in your current Facebook install on your computer?

Customer: replied 3 months ago.
I had to create a new page.
Expert:  Russell H. replied 3 months ago.

Did you keep any backup whatever, of the way Facebook used to be installed on your computer?

Customer: replied 3 months ago.
No thanks, ***** ***** already been charged $36.00, I do want any more charges made on this card. I will report this to my creditor,
Customer: replied 3 months ago.
I initially was told that it was only $5.00 to check it, then another charge was made on my account.