Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
you are locked on which screen is it the windows login screen?
there are different type of password ***** come up on the screen you have to tell me when you turn on the computer do you get the prompt immediately or it comes up after sometime like when it load windows and looking for the password?
underneath the picture thats the windows login password.
let me know is it windows 10 you have on the computer?
cancel which account?