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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Forgot my password and cantget passedthe lock start

Customer Question

forgot my password ***** cantget passedthe lock start upscreen
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Acer Aspire a week
JA: What troubleshooting have you tried?
Customer: Been looking on the internet to help me
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Not right now
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

you are locked on which screen is it the windows login screen?

Customer: replied 3 months ago.
Where you would type your password
Customer: replied 3 months ago.
In the box underneath the picture I have
Expert:  Michelle replied 3 months ago.

there are different type of password ***** come up on the screen you have to tell me when you turn on the computer do you get the prompt immediately or it comes up after sometime like when it load windows and looking for the password?

Expert:  Michelle replied 3 months ago.

underneath the picture thats the windows login password.

let me know is it windows 10 you have on the computer?

Customer: replied 3 months ago.
Can you cancel my account
Expert:  Michelle replied 3 months ago.

cancel which account?