Hi there! My name is*****'m sorry that you're having a problem with your AOL contact and address book. It would be my pleasure to help you with this. How do you access your AOL email? On a computer, a tablet or on your phone? Do you use the AOL APP or a browser like Internet Explorer or Google Chrome or Safari?
I think that the easiest way to troubleshoot this would be for me to remotely connect to your computer and work on it while you watch. I'd be happy to do this at no additional cost to you. Would you consider that?
I understand your reluctance. It is a bit scary to allow someone else to control your computer. but you will be able to see everything that I am doing and you will be able to terminate the connection at any time.
Your payment for the additional service failed, but that is not a problem, as I agreed to connect remotely at no additional charge.
To begin the remote session, please click the link below.
On the page that opens up, click "I Agree."
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)
I'll then be connected.
Please let me know if you have any problems.