Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I understand how frustrating it must be to be passed from one person to another.
I think I can say, the buck stops here. I will see if I can advise you through the difficulty and give you good information too.
First I will have to understand just what is going on, though. Are you trying to
1. shoot photos with the new Sony camera, in RAW format?
2. and then, use those RAW photo files, taken by the new Sony camera, in a RAW converter to some other format?
3. and what file for the new Sony camera have you tried and failed to get working on the Windows 7 PC? is it a driver for the PC to interface with the camera?
Let me know, using the Reply To Expert function, and I will advise you as to a way out of the difficulty.
OK, thanks for confirming that information.
RAW files can be useful, of course. But there are two points that might need to be gotten right:
First, what setting on the camera are you using, to produce RAW files when you snap a photo with the Sony camera?
Second, what is your Windows 7's "System Type" ? that info can be seen, by going to
Start - Control Panel - System and Security - System
32-bit or 64-bit, are the usual values. Let me know, please. Thanks.
With a 64-bit system, you ought to be able to use almost any RAW converter, so the system type shouldn't be the problem.
The exact message with which the downloaded RAW converter fails to install or work, is needed, for me to interpret what exactly is going wrong with it. If you could try that recommended download again, and copy the message, it would help with the interpretation of the problem.
Then somehow it is wrong for your Windows 7 64-bit version.
What site did you get it from? Sony's I presume.
No, I am not in any way affiliated with Microsoft.
Let's try something else... one minute please...
First, install this on your Windows 7 computer:
with the camera disconnected and Off, first.
Then restart the computer.
Then, download and try to install this on your Windows 7 64-bit computer:
...er... actually, for your version of Windows there *is* no RAW converter or image converter. You must have installed a version of it that was not for Windows 7 64-bit.
The Image Data Converter is only offered for Windows 8.1 64-bit, and more recent versions of Windows.
That explains why it didn't work, and will not work.
Another RAW converter will be needed for your usage on your computer.