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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4684
Experience:  B.Sc. Computer Science with Honors
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Ive lost my password. bought new phone and tablet. trying to

Customer Question

Ive lost my password. bought new phone and tablet. trying to transfer data but cant without password..PLEASE HELP
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

what password ***** you forgot?

Customer: replied 3 months ago.
my yahoo password
Customer: replied 3 months ago.
are you there???
Expert:  Michelle replied 3 months ago.

yes i am there.

Expert:  Michelle replied 3 months ago.

you lost your yahoo email password ***** the tablet login password?

Customer: replied 3 months ago.
yahoo email password
Expert:  Michelle replied 3 months ago.

Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.

Correct your payment method and update it and then try the remote service.

Expert:  Michelle replied 3 months ago.

do you have any other device to access yahoo email like a computer?

Customer: replied 3 months ago.
I am going "nuts".. all this for a password..you want 39.00 for it?????
Expert:  Michelle replied 3 months ago.

Secure Remote Assistance is an additional service which is an offer to our customers for speedy result as an expert works directly on the problem
Its totally up to you to choose or deny the service as its an "optional" service.

Expert:  Michelle replied 3 months ago.

please click here and follow the steps to recover\reset the password

Customer: replied 3 months ago.
My cell isnt working!! use(###) ###-#### land line
Customer: replied 3 months ago.
i have my laptop which im on now
Expert:  Michelle replied 3 months ago.

please try the reset link given above

i am listing it below again

https://login.yahoo.com/forgot?

Customer: replied 3 months ago.
the security questions are invalid. asking for oldest cousin's name..i have 1 cousin douglas
Customer: replied 3 months ago.
they say invalid
Expert:  Michelle replied 3 months ago.

the security questions are preset or you can add one on your own

did you try entering your cousins name and does it accept it or not

if not what message you get

Customer: replied 3 months ago.
invalid entry
Expert:  Michelle replied 3 months ago.

do you have any alternate email id that is working

Expert:  Michelle replied 3 months ago.

which phone number did you provide at time of account creation

Expert:  Michelle replied 3 months ago.

is this phone working??

Expert:  Michelle replied 3 months ago.

you seem to be offline

let me know what time you can be online so that i may continue to assist you

Customer: replied 3 months ago.
im on the phone w my bank "you" charged me 3 times on my bank card..i only had $55.00 in my account. now im deali8ng w them cancelling these charges
Customer: replied 3 months ago.
when i entered card # the message i got was invalid
Customer: replied 3 months ago.
Please provide my new password
Customer: replied 3 months ago.
is someone there..do i need a new tech support person
Expert:  Michelle replied 3 months ago.
Have you tried the reset steps?
Expert:  Michelle replied 3 months ago.
For billing issues you can contact customer care as we do not have access to customer billing.

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