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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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IPad will not charge or shut off, 1 yr iPad mini, Holding

Customer Question

iPad will not charge or shut off
JA: How old is your iPad, and what model are you using?
Customer: 1 yr iPad mini
JA: What troubleshooting have you tried?
Customer: Holding off button down while pressing menu button
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  James Gilmer replied 2 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you. My name is Jamie.

Hold the lock button down and home button. Hold it for 30 seconds. Try it without the charger connected 1st. Then if that don't work, try without the charger connected.

Customer: replied 2 months ago.
Didn't work