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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I think "Ransom virus attacked this computer. They asked for

Customer Question

I think "Ransom virus attacked this computer. They asked for $500 to restore info.I didn't respond so I lost two of mu email accounts including two accounts.and respective contact info. Need help in restoring all lost info.
JA: Just to clarify, what email service provider are you using for this account?
Customer: aol
JA: What troubleshooting have you tried?
Customer: working with aol we've tried new pass words which failed
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Josh replied 3 months ago.

Hi Jim,

Are both email accounts from AOL?