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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I,am really not sure I want my old setting,s back restored

Customer Question

I,am really not sure I want my old setting,s back restored to an earlier time when I could understand
JA: How long has this been going on?
Customer: just a few day,s may be 6 or seven
JA: What troubleshooting have you tried?
Customer: none really I,am not all that with this computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I think I,am running window,s 8 or something unsure about themake and model but it not that old
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no I would like the problem to go away and I,am on a fixed income so I,am limited as to what I can do thank you very much
Submitted: 2 months ago.
Category: Computer
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

You can find out what you are on (computer details) by following this guide.

Can you tell me exactly what happened and what 'changed' that you dont want?

Customer: replied 2 months ago.
I came in and started my computer but nothing looked the same it is like someone changed everything all setting,s I,am sorry I don,t have this right now
Expert:  Isaac Franklin replied 2 months ago.

Thats okay. Are you with your computer? (sounds like it may have upgraded to windows 10 or another version)?

Can you tell me if you press your windows key (by alt and space bar on your keyboard) and pause break on your keyboard

at the same time, does it say windows 10 or windows 8 (or 8,1)?

That will tell us more