I'm sorry about the issue. Does the "System Image Restore" do anything? Or does option "Recover from a previous...." do anything?
Does your Gateway laptop have windows xp, vista, or 7 or 8 or 10?
Does your laptop currently working?
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When you turn on your Gateway laptop normally, what happens?
Is your Gateway laptop currently working? If yes, is it slow?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,