Hello! Good afternoon! My name is ***** ***** I'll be assisting you today.
May I ask how you usually check your email? Do you use a program on your computer or do you check it on the internet?
I'm going to step out for a bit and will be opting out so that another expert can dedicate their time to resolving this for you at no extra cost to you. Thank you!
Hi, thanks for using JustAnswer.com I am Cris.
Can I offer you remote support so I can log into your PC and help you resolve your issue?