How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

All of a sudden I can't bring up my e-mails, Started 12 hrs

Customer Question

All of a sudden I can't bring up my e-mails
JA: How long has this been going on?
Customer: Started 12 hrs ago
JA: What troubleshooting have you tried?
Customer: I'm 90 yrs old and I rely on other computer help
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Now I've got a problem
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: My computer is a all-in-one Dell working w/ Version 10
Submitted: 10 months ago.
Category: Computer
Expert:  Jennifer French replied 10 months ago.

Hello! Good afternoon! My name is ***** ***** I'll be assisting you today.

May I ask how you usually check your email? Do you use a program on your computer or do you check it on the internet?

Expert:  Jennifer French replied 10 months ago.

I'm going to step out for a bit and will be opting out so that another expert can dedicate their time to resolving this for you at no extra cost to you. Thank you!

Expert:  Cris replied 10 months ago.

Hi, thanks for using I am Cris.

Can I offer you remote support so I can log into your PC and help you resolve your issue?

Related Computer Questions