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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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A LENOVO W500 does no more accept my entry password, nor

Customer Question

A LENOVO W500 does no more accept my entry password, nor finterprints, purchase before 2012, want to renew (clean) the harddisk. How can I bypass the passowrd?
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: OLD THINKPAD W500
Type 4061 - A75 S/N L3 A3594 08/09,
JA: What troubleshooting have you tried?
Customer: Windows VISTA, no troubleshooting tried
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Just need to bypass the old entry password, which does not work anymore, and yes, connect me
Submitted: 9 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 9 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Customer: replied 9 months ago.
thanks
Expert:  Bhavik Joshi replied 9 months ago.

Please try steps shown in below document

Expert:  Bhavik Joshi replied 9 months ago.

Let me know how it goes for you.

Customer: replied 9 months ago.
I cannot start my disk with Vista Operating system, and when it works after a while, I cannot proceed the way you suggest, i do not get any possibility to fill in DOS lines according to the instructions
Customer: replied 9 months ago.
after restarting the 3rd time and when no reaction an angry 5x hit of SHIFT, not it is doing the job, first Disk recovery and second (actually 3rd) Disk with the drivers and applications
Expert:  Bhavik Joshi replied 9 months ago.

I didn't get you exactly. Which step is not working ? Were you able to open command prompt ?

Expert:  Bhavik Joshi replied 9 months ago.

Did this work ?