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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a Toshiba Laptop that stopped working. It will not

Customer Question

I have a Toshiba Laptop that stopped working. It will not open the internet. I took it to staples where I purchased it in Nov. of 2015. They did a complete diagnostic scan on it but found nothing in the software that was the problem. They believe the problem is in the hard drive. This laptop has been at the Toshiba depot in April and May because it wouldn't open for any activity. That repair order was, TP-10620220. The model is Satellite L55-C5272. This laptop has given me many problems which sent me to Staples many times. They were always able to get it working temporarily but it didn't last long. It seems to be prone to problems. I would like to have resolution to this inconvenience and annoyance. My preference is a completely new laptop. I am eager to hear your response.
Ray *
Submitted: 3 months ago.
Category: Computer
Expert:  Cody replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 3 months ago.

You can login to the computer correct, but you just don't have Internet access?

Is this Windows 10?

Are you plugged in with a network cable or trying to get on wireless?

Customer: replied 3 months ago.
I don't want any of your service! Refund all the money to the credit card I gave you ! This is not the kind of service I am looking for.
Customer: replied 3 months ago.
What more I have to add wouldn't be helpful.
Expert:  Cody replied 3 months ago.

will send in request