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George Sibiya
George Sibiya, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 26
Experience:  PhD in Computer Science
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I have a memory stick with photos an I can't open the jpg

Customer Question

I have a memory stick with photos an I can't open the jpg files
JA: How long has this been going on?
Customer: just now
JA: What troubleshooting have you tried?
Customer: not sure
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no that's fine thanks
Submitted: 2 months ago.
Category: Computer
Expert:  George Sibiya replied 2 months ago.


What operating system are you using?



Customer: replied 2 months ago.
Windows 10 I think, Lenovo flex 10 laptop, it upgraded my windows automatically a couple of weeks ago
Expert:  George Sibiya replied 2 months ago.

Thank you for the information. Please give me some minutes to investigate.

While I do that please try to drag one of the photos form the memory stick and drop it on any folder in your computer and try to open it from there.

Customer: replied 2 months ago.
Tried to drag a picture same message,can't open file
Expert:  George Sibiya replied 2 months ago.

Ok let us try this procedure:

1. Go to: ***** ***** >> Programs >> Default Programs >> Associate a file type or protocol with a program

2. From the list scroll down and select .jpg JPG File

3. After selecting .jpg click "Change program ..." button on the top right corner of the window.

4. From the list that pops up select "Photo Gallery" and then click Ok

5. Restart the machine

Try to open them again and let me know if this solves it.

Expert:  George Sibiya replied 2 months ago.


Did the procedure wok?



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