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hi was a expert helping you with this matter what is going on with your appliance
Question? Is your kindle unplugged when you press the power button for at least 30 seconds?
If not please unplug kindle
press power button for 30 seconds
set aside for it to reboot (could take up to 15 minutes)
If that still doesn't work how old is your kindle or when did you purchase it?
Also I would like to say before you do all of that:
1. Fully charge Kindle (at least 1 hour)
2. Then press the power button for at least 30 seconds (please count it)
3. Lay it down for at least an hour (it has to be turned off)
4. After the hour pick it up and press power button to turn on
Let me know what happens by replying to this chat. Also I need to know how old your kindle is?
Okay, now I want you to hold it down again for 30 seconds and let it power off, then let it set for about 5 minutes or so. Then power it back on.
Also try charging it from a different cable cord just in case your adapter is bad. Make sure you have a full battery. If you charged it for an hour and it still doesn't get past it, charge it from your computer.
Once again make sure kindle is fully charged. It has to fully charge about 2 to 5 hours depending on what cable you used.
Do you know if your Kindle has a warranty? If you have done all of the following the last thing you can do is to Contact Amazon or Kindle:U.S. and Canada: 1-***-***-**** Kindle Support: 1-***-***-**** International: 1-***-***-****.
OKay at this point I am out of options. We have done everything to reset kindle. Is your warranty still in effect? If you do not know please contact the numbers above to see. Amazon keeps a list of items you have bought so it will be easy to log into their and see what year you bought it from. Then there are only two ways to fix (because it sounds like your kindle is not able to be fixed unless you send it in), send it in for repairs under your warranty or send it back to amazon (which if it has been over 90 days you can't which I see you bought in either 2014 or 2015. The other way is to contact Kindle and see if you can send back to them for to be fixed or for them to send you a new one.