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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an Asus notebook and somebody has got it to the blue

Customer Question

I have an Asus notebook and somebody has got it to the blue screen that says enter password ***** do I do
Submitted: 10 months ago.
Category: Computer
Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know what screen are you in is it a windows 10 login screen?

Customer: replied 10 months ago.
This is all i know
Expert:  Michelle replied 10 months ago.

This looks like a bios password. how did it come up without getting it activated.

Customer: replied 10 months ago.
I let my son play with it and this is the result
Expert:  Michelle replied 10 months ago.

This is a bios password ***** its a patented lock by the manufacturer you can only get it unlocked from the Asus service center which requires special unlocking hardware and tools to unlock the laptop. You would need the original purchase invoice or bill to identify your ownership and if the computer is under one year warranty you will not be charged or else there would be a nominal fee to get it unlocked.

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