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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do I retrieve Google on my Lenovo Tablet

Customer Question

How do I retrieve Google on my Lenovo Tablet
Submitted: 3 months ago.
Category: Computer
Expert:  Dan replied 3 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Are you trying to install Google?

Customer: replied 3 months ago.
How? The problem is that I had all Google apps, but something happened, or I did something wrong by pressing incorrect keys.
Expert:  Dan replied 3 months ago.

So have all the apps just disappeared, and what apps did you have?

Customer: replied 3 months ago.
No they are there, but they don't work. I get unfortunately google has stopped, or email, or Google play, anything to do with Google
Expert:  Dan replied 3 months ago.

Okay. What version of Windows are you running, and when did you notice the apps no longer work?

Customer: replied 3 months ago.
Thus a Lenovo Tablet 2A8-50
Customer: replied 3 months ago.
This is, not thus a...
Expert:  Dan replied 3 months ago.

Have you tried to reinstall the Google apps?

Customer: replied 3 months ago.
How do I do that??
Expert:  Dan replied 3 months ago.

Do you see the Google Play Store icon?

Customer: replied 3 months ago.
Expert:  Dan replied 3 months ago.

Open the Play Store then search for the Google app that is not working correctly. When you find it in the store, it will give you the option to uninstall it. Then you can reinstall it again and that should resolve the problem.

Customer: replied 3 months ago.
Can't do it... says authentication is required. You need to sign into your Google account.
Expert:  Dan replied 3 months ago.

You should have a Google account? That may be why the apps are not working??

Customer: replied 3 months ago.
Exactly.... I had it but now I don't.
Expert:  Dan replied 3 months ago.

Have you tried signing in, or what happens when you do?

Customer: replied 3 months ago.
I can't sign in....... I get the authenticity message I mentioned earlier.
Expert:  Dan replied 3 months ago.

What is your gmail address you use to sign in with?

Customer: replied 3 months ago.
Expert:  Dan replied 3 months ago.

Give me a minute please.

Customer: replied 3 months ago.
Ok
Expert:  Dan replied 3 months ago.

Do you know how you connect to the internet from your tablet?

Customer: replied 3 months ago.
No...
Expert:  Dan replied 3 months ago.

Did you setup the tablet originally?

Customer: replied 3 months ago.
I fid
Customer: replied 3 months ago.
did
Expert:  Dan replied 3 months ago.

Okay. Does it use your cell phone service to connect to the internet?

Customer: replied 3 months ago.
I use my cell phone to connect to the Internet
Expert:  Dan replied 3 months ago.

Have you tried turning it off then back on to see if it will reconnect?

Customer: replied 3 months ago.
left it off all night. I'm doing it again to see what happens.
Customer: replied 3 months ago.
that didn't work
I guess I will have to call the Geek Squad to make an appointment to take it in at Best Buy. I made a mess with something....
Expert:  Dan replied 3 months ago.

When it comes back on, make sure the Tablet is not in Airplane mode. This is located in the Settings Menu under Wireless and Networks.

Customer: replied 3 months ago.
It's not in Airplane Mode
Expert:  Dan replied 3 months ago.

Also check to make sure the wireless is turned on.

Customer: replied 3 months ago.
It is on
Expert:  Dan replied 3 months ago.

Okay. When you get the authentication message, have you ever had to use a password ***** gain access?

Customer: replied 3 months ago.
No
Expert:  Dan replied 3 months ago.

Okay. I can give you instructions to do a reset provided you don't have anything you want to keep?

Customer: replied 3 months ago.
Dan if I do a "Factory Reset" will that do it. Will I loose everything such as contacts, pictures, and would I have to set up a new Facebook page.
Expert:  Dan replied 3 months ago.

You will lose everything you have saved on the tablet. Your facebook will not be affected.

Expert:  Dan replied 3 months ago.

Your tablet will be as it was when you first got it.

Customer: replied 3 months ago.
Ok I have no other choice. Some of the pictures I have on my phone, and the contacts is no problem.So do I go ahead and do the Factory Data Reset??
Expert:  Dan replied 3 months ago.

You still have the option of the Geek Squad? Just making sure you consider all avenues.

Customer: replied 3 months ago.
If everything was backed up on a SIMS (that may not be right), can't that be reloaded once I do a reset?
Expert:  Dan replied 3 months ago.

Yes provided you have it backed up. Check this LINK and it will give you instructions complete with screen prints to reset your tablet.

Customer: replied 3 months ago.
they are backed up.....Dan, so that I will not have to do a new FB page, can you tell me how to link my existing page with the one in my tablet when I reset, and how do I reload the backed up items.
Expert:  Dan replied 3 months ago.

Wanda, as much as I would like to help you through this, I think it would complicate things more for you. Is there anyone that can actually take your tablet and change the settings for you?

Customer: replied 3 months ago.
No not right now, but no problem Dan I will get some assistance. If you're done, then I am also.
Expert:  Dan replied 3 months ago.

Okay Wanda. I wish you the best!

Expert:  IT Miro replied 3 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

It looks like the previous Expert is not available any more. I can continue assisting you.

Let me know if you have reset your Lenovo tablet yet.

I am awaiting your reply.

Thanks,
IT Miro