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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My mail is blocked. Please let me in [email protected]

Customer Question

My mail is blocked. Please let me in ***@******.*** Tel(###) ###-####
JA: What's the make/model number of your computer? Do you know what Operating System (OS) you're running?
Customer: Inspiron One
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: all of them
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am desperate. Please reconnect me
Submitted: 4 months ago.
Category: Computer
Expert:  Dustin replied 4 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Does your son have any devices, browser, etc, that can still login to gmail? And did he normally access his gmail account from a mac, or a pc?