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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was notified that my Microsoft office was due to expire

Customer Question

I was notified that my Microsoft office was due to expire and I notified you that I wanted it canceled. This a.m. I see that $99.99 was taken from my checking. I canceled before the expiration date and would like my refund. Hope this is taken care of as I am on a fixed income and canceled because I can no longer afford it.
Submitted: 2 months ago.
Category: Computer
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question.

Please go here and sign in to your Microsoft account:

Click Services & Subscriptions. If you see the option to Cancel your subscription it means

the the subscription was not cancelled before the renewal date.

Cancel the subscription on the page.

You'll then need to go here:

and have Microsoft call you and ask them to issue a refund.