Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Since the connection with the printer seems to be established, please check if you can scan using an alternative method. Follow these instructions:
1. Click on the Windows Start button located in the bottom left corner and then start typing Windows Fax and Scan into the search box
2. Click on the Windows Fax and Scan icon in the search results
3. When the Windows Fax and Scan window opens, click on File and then New > Scan...
4. See if it will successfully connect to the printer/scanner. If it does, a new window will appear where you can start the scanning process
Let me know if it worked.
If my suggestion didn't work, or if you are not happy with it, you can attempt to restore the Print Assistant functionality using the Windows 7 System Restore feature - restore your computer to a previous point in time when all worked fine.To do that, follow these steps:1. Click the Windows Start button and type system restore into the search box and press Enter (or click Windows Start button and point to All Programs > Accessories > System Tools > System Restore)2. You should see System Restore window. You will be given a choice to select either Recommended restore or Choose a different restore point3. Since Recommended restore is usually one day old, select Choose a different restore point and press Next4. You should see a list of restore points based on a date. You can also tick a box that says Show more restore points (if available)5. Select a date when you know the Print Assistant worked fine6. To confirm, click Next and then Finish7. Your computer will restart and restore all system settings to the date you selectedDon't worry about your personal files because they won't be affected by this process – only Windows and program settings will.I hope this helps! If not, let me know and I will check for further suggestions.Regards,IT Miro