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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It is locked up and says I am in suspend mode, I turned the

Customer Question

It is locked up and says I am in suspend mode
JA: How long has this been going on?
Customer: I turned the computer off several hours and just turned it back on and it is still locked up
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I think Windows xp Computer is a Dell OptiPlex 3020
JA: What troubleshooting have you tried?
Customer: I just keep hitting buttons and it just dings.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  James Gilmer replied 2 months ago.

Hi, I'm Jamie.

Sorry to hear that you're having trouble with this but I'll do my best to help.

Unplug the power to your computer and hold power in for about 10 seconds.

Then plug back up and power on. Let me know after you have done that.

Expert:  James Gilmer replied 2 months ago.

I am seeing you have another question open referring to AOL saying you are in suspend mode.

Try this.

Start > Control Panel > Performance and Maintenance > Power Options, there you can change your hibernation mode settings and control the time before suspend kicks in.

You can also control the power settings of your Network Card which logs you off from AOL.
Go to Start > Control Panel > Performance and Maintenance > System, click the tab for Hardware and then the button for Device Manager.
In the Device Manager window click the + sign next to Network adapters and then select your wireless network card. Right click it and select Properties.
There you should look for Power Management tab (if exist for your card, not all have it).
If you do have a Power Management tab - you can uncheck the box in "Allow this computer to shut down this device to save power".
This will keep your Internet on while the PC is in hibernate.