Hi Ken. My name is***** you for your question and the opportunity to assist.
I'm not sure what you're paying the company in the UAE but JustAnswer.com
is a great place to come for your Windows 10 issues.
Many issues can be corrected with tools built in to Windows 10.
What kind of issue are you having now?
What you were told is not accurate. The Windows 10 upgrade is free for Windows 7 and 8.1 users.
A retail copy of Windows 10 Home is a one-time charge of $119.95.
Microsoft was originally going to end the free upgrade July 29 but it is still available.
Are you having any issues with your computer now?