Hello my name is ***** ***** will be helping you today
sorry to hear about your issue and I will try and help you resolve it as soon as possible, I am reviewing your issue right now, please give me a few moments
so when you click f8, it won't give you the option to boot into safe mode?
Just to clarify, do you happen to have anything else plugged into your computer? wireless mouse, usb drive, etc?
does it ever go past the initial splash screen where you see F2 and F12 or does it just stay there?
Have you checked the boot order in your bios? If you need instructions on how to do that I can provide it
If you do not know, here are the instructions
if you do not see a hard drive in the boot options, let me know
sorry I forgot in my instructions to hit F10 to save your BIOS settings when done as the last step
Just for reference about boot priority, you can go go to http://www.boot-disk.com/boot_priority.htm
are there any options next to those such as [enabled] or [disabled]?
ok I see now UEFI is different than a traditional BIOS and I don't have much experience with it. I think you may have a corrupt Master boot record or a bad hard drive. However I cannot know for sure without seeing it and I can't get in front of your computer. One option to try is reseating your hard drive. You will need the tools to take the back panel off of your laptop, unhook your hard drive then just hook it back up. If that doesn't work, the only other option I can tell you from my side is to try a factory reset, but if the hard drive is bad, that will not work.
As I said, I can do nothing more from my side, but I will open this issue back to other experts who may have more experience in this area, please stand by
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Question, when you get to the bios menu.. If you choose secure boot, can you disable it? or does it not give you that option?
Not a problem. And I assume you are responding from a different computer or phone other then the Dell Inspiron.
Once you get to those menus if we cant disable secure boot, then lets stay in that menu and go over some of the options.
Lets disable secure boot. All secure boot does, is prevent us from accessing the F8 and troubleshooting menus.
So Disable it, save settings and exit, then let the computer restart.
Does that allow us to get to the blue screen troubleshooting options?
If so, go to advanced, then choose startup options.. The computer should then restart again. Then, ch oose safe mode with networking by pressing the corresponding number.
Can you get that far? And if so will it boot in safe mode?
Thanks, I'll be standing by~
Before you try another reset.
Maybe we should try a safe mode start?
, go to advanced, then choose startup options.. The computer should then restart again. Then, ch oose safe mode with networking by pressing the corresponding number.
Did you go to troubleshooting, advanced, startup options and allow it to restart the computer?
You have to navigate through the blue screen options correctly, to restart and get to the safe mode screen.
Excellent, let me know if it will start in safe with networking..
I think you mentioned previously that you have a hard drive enclosure you can use to connect your hard drive and back up your data?
That would probably be best if none of the safe mode options work.. Save your data, and then do a full reset on the machine, not just a reset.
Keep me posted,
If you get stuck along the way, or need any advice or guidance, let me know.
Keep in mind, after you do the reset, you will want to go back into the bios options and make sure UEFI boot is on, and secure boot is enabled again.