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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My new Galxey 7 locked me out and they did a factory reset.

Customer Question

My new Galxey 7 locked me out and they did a factory reset. Now it is asking me for the Gmail account and pas word to get back in. I put in what I thought it was but it keeps telling me that it is invalid. How can I reset the Google account on my phone so I can get back in?
Submitted: 4 months ago.
Category: Computer
Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me if the phone is asking you for a specific GMail account, or it asks for any GMail account? If you are not sure, you can type here the exact message shown on the phone.

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 3 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 3 months ago.

Hello!

Let me know if you were able to receive my messages.