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My ASUS windows computer will not connect to internet. All

Customer Question

My ASUS windows computer will not connect to internet. All my other devices (iPhone and iPad) connect to my wifi perfectly. I have restarted my computer several times.
Submitted: 9 months ago.
Category: Computer
Expert:  Jason Jones replied 9 months ago.

Hello,
I am the person that will be helping you today. After connecting to the wireless signal, follow the instructions below, please.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?
Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

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