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Ask James Gilmer Your Own Question

James Gilmer
James Gilmer,
Category: Computer
Satisfied Customers: 47
Experience:  IT Manager at Midstates Petroleum
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Can't dial out it read turn off airplane mode, but airplane

Customer Question

can't dial out it read turn off airplane mode, but airplane mode is not on
Submitted: 4 months ago.
Category: Computer
Expert:  James Gilmer replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you. My name is Jamie.

What kind of phone do you have?

Customer: replied 4 months ago.
Motorola moto 2nd generation
Customer: replied 4 months ago.
is there anything else we can try before that
Customer: replied 4 months ago.
are you there
Expert:  James Gilmer replied 4 months ago.

Sometimes this can be becuase wifi calling in on. Trying to see where to find it on your phone. Needs to be turned off.

Expert:  James Gilmer replied 4 months ago.

go to settings, and then phone

do you see Wi-Fi Calling ?

Customer: replied 4 months ago.
turn it off got the same message
Expert:  James Gilmer replied 4 months ago.

restart your phone now that you have it off

Expert:  James Gilmer replied 4 months ago.

what network are you using with this phone?

Customer: replied 4 months ago.
it not working I think the phone maybe shot so I don't want to put a lot of money into it
Customer: replied 4 months ago.
I am signing off
Customer: replied 4 months ago.
thanks
Expert:  James Gilmer replied 4 months ago.

Try going to settings , then about phone, then System Updates. If an update is available, follow the instructions on your phone to download and install it.

There have been some known bugs with moto x getting stuck in airplane mode.

Expert:  James Gilmer replied 4 months ago.

Ok, let me know if you want to try something else if the last thing doesn't work.

Customer: replied 4 months ago.
updates are up to date
Expert:  James Gilmer replied 4 months ago.

Next step would be to reset the phone entirely. Will wipe all the data from the phone, but at least might make it useable.

I would suggest doing a backup before doing the below steps if you have anything important on the phone.

1. go to Touch Settings

2. Touch Backup & reset
3. Touch Factory Data Reset
4. Touch Reset Phone