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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Today 6/8/2016 I did as usual full virus scan with AVG

Customer Question

Hi.
My name is***** 6/8/2016 I did as usual full virus scan with AVG Internet Security
package and AVG has found a threat that is "Unresolved" and can not be deleted. I can provide you with a screenshot of AVG massage if you tell me your email to send it to. I have difficalty to paste it hear.
"";"Inline hook ntoskrnl.exe KeGenericCallDpc+0x42B -> 0xFFFFF8037A66C0B9, %3Cunknown%3E";"Unresolved"
Mark
Submitted: 9 months ago.
Category: Computer
Expert:  Jennifer French replied 9 months ago.

Hi Mark!

There are some programs that just won't remove every virus as it should.

I have a few programs in my virtual tool box that may help but I would have to remote in to assist and that is completely up to you because there is an extra cost for that service.

If you choose to do that, then request Remote Assistance. Let me know!

Jennie

Expert:  Jennifer French replied 9 months ago.

Did you still need assistance with your virus issue? Thank you for your response in advance.