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Welcome to Justanswer.com, my name is Matt.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Would you like me to connect to your computer using a secure remote connection and work on the issue directly on your screen or continue via the chat session?
Let me know how you'd like to continue.
I will need to know what model printer you have and what version of Win 10 - 32 or 64 bit?