Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Please understand, we will try different methods if needed to get your computer working again.
You can access system restore without signing in. Here is how.
Shut down the windows 10 computer, start it.. When it gets to the windows sign in screen, dont sign in.Instead, left click the power button at the bottom right.Then, hold down the shift key on your keyboard, and then click restart.This should bring you to the blue screen menu.. Choose troubleshooting, advanced, and then choose system restore.Once system restore loads, choose a restore point that was one day before this problem started and then carry out the system restore.That should fix the issue, but if you get stuck or this doesnt work then please send a detailed reply and I will assist you further as needed.
If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin
You followed the steps i sent above, you dont have to log in to get to system restore.
Also, when you follow those steps and it gets to advanced and troubleshooting menus,
you can go to advanced options menu for restore.
This method should get you to all start up options. We need to restore it enough to repair it.
Are you able to see the power button at all (the one on the monitor)?
Do you ever get to an option screen at all?
If not, take battery out (if thats an option), take power cord out of computer.
Hold down power button on the computer itself for 30 seconds to a full minute.
Put battery back in, put power cord back in and try to repeat the steps above?
Stay right there for me. Dont change or select anything yet.
What do you see listed on that screen?
yes, but once you insert the disk. You have to go to boot options first, select boot from either
odd (optical disc drive) or cd. Then it will allow the repair disk to run.
Do you want me to show you how to create this disk yourself or show you where you can purchase one/or usb repair drive?
Please follow the guide below. Make sure when you pick your disk, it is large enough. (file is massive and will take time)
This will allow you to repair as well, not just wipe everything on the computer.
I also recommend you use a usb. They can write faster and when you put it in your pc that needs repaired, you
can select boot option as soon as you put it in. It is a lot less time consuming.
Only negative ratings affect me. The pay is with the site admins. If we cannot get this resolved, i will send you a refund
link. I can only try and help you if the machine is repairable. Let me know how things go, and we will proceed from there.
Okay. That is interesting. Can you tell me the model of your pc?
I am putting the link for the refund in here for you.
I am not in billing, but you can follow the directions on that page to put in for a full refund.
Yes. You are unfortunately correct.
You can stop it when you put your other version back on your pc like this: