How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Please check my pc I cannot export files accidently

Customer Question

Please check my pc I cannot export files accidently converted to PDF's? 60 yrs old recent neck surgery hands shaky sometimes unable to fix. Can you please repair mistake so I can use my pc again. Unable to play games do e-mail or anything get adobe acrobat reader error messages.
Submitted: 2 months ago.
Category: Computer
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know since when the problem started

Customer: replied 2 months ago.
I think about a week now, I miss playing my big farm game just joined new cooperative too. Can you take out $10.00 a week went through identity theft live on $50 a week food,meds,everything. I already spent $20 of that at pharmacy and food?
Expert:  Michelle replied 2 months ago.

i understand how frustrating that can be

If you want i can provide secure remote access and will fix the problem for you.

let me know and i will share a remote link with you

Expert:  Michelle replied 2 months ago.

click here for remote asisstance

Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote Assistance
Allow it to install and let it be opened. I will be able to connect then.

Customer: replied 2 months ago.
I only have like maybe after the 1st fee $25.00 left on my debit card I'm not lying it's the truth
Expert:  Michelle replied 2 months ago.

please click on the remote link i have given above that says click here for remote assistance

Customer: replied 2 months ago.
I don't know what I'm doing but I guess I cannot seem to see your answers have an old cell phone not a smart phone. But I am guessing I can't afford your help cannot work to earn money so I just won't be able to do anything with this pc anymore. When you are poor a person can't have anything to look forward to. It seems like when I do have something someone always comes along and steals it from me one way or another. I thought google would help a less fortunate senior guess I was wrong money for nothing again. And I will have nothing to live on until next week good thing I got my medicine first or I wouldn't even
Expert:  Michelle replied 2 months ago.

open this link on your computer