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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9486
Experience:  Computer Technician
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The screen is black, toshiba satelightl75, every thing that

Customer Question

the screen is black
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: toshiba satelightl75
JA: What troubleshooting have you tried?
Customer: every thing that i read about excepyt i have not taken it all apart
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: it does not shut down properly if i push the power button for a second it shuts off and then restarts rirht away if i hold it down longer it shuts down then will not restart till i open ands close the lid
Submitted: 7 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 7 months ago.

Hi ,

My name is***** am a certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Lets try a hard reboot first please> Sometimes this is caused by a glitch in the firmware and can be resolved by a forced reboot, other times it is due to failed hardware, if it is a glitch then your Toshiba will work normally again. Remove the battery, then Disconnect the power cord and any other externally connected devices and usb cables, then Press and hold the power button down for 60 seconds. Then reinsert the battery only and power on normally. Let me know if any changes occur.

Customer: replied 7 months ago.
I have done that many times with no luck
Customer: replied 7 months ago.
I have also taken out the ram and the hard drive with no change
Customer: replied 7 months ago.
hello any one there
Expert:  Randy Computer Tech replied 7 months ago.

this sounds like an operating system issue.

Have you tried to reinstall the os?

Customer: replied 7 months ago.
i cannot get any thing on the screen so how do i reinstall anything
Customer: replied 7 months ago.
hello
Customer: replied 7 months ago.
any one there
Expert:  Randy Computer Tech replied 7 months ago.

what is the version of windows on the Toshiba?

Customer: replied 7 months ago.
windows 10
Customer: replied 7 months ago.
you there
Expert:  Randy Computer Tech replied 7 months ago.

try performing a reset with these steps:

  • Hold the '0' (zero) key as you start the computer until you reach a blue screen that says Choose an option.
  • Choose Troubleshoot.
  • Choose Reset your PC.
Customer: replied 7 months ago.
nothing happens screen is still black
Expert:  Randy Computer Tech replied 7 months ago.

okay, do you hear the hard drive spinning?

Customer: replied 7 months ago.
i hear the fan speed up a slow down
Expert:  Randy Computer Tech replied 7 months ago.

okay, it sounds like the hard drive is not coming on?

Customer: replied 7 months ago.
ok what do i do
Expert:  Randy Computer Tech replied 7 months ago.

The best option if the hard drive is not spinning will be to try another one and see if it will boot up. Normally if it is getting power to the fan and the hard drive is not spinning you can assume the motherboard is okay.

Customer: replied 7 months ago.
does that mean the hard drive is bad or is the motherboard bad what is bad?
Customer: replied 7 months ago.
what you just told me makes no sence
Customer: replied 7 months ago.
are very busy with other people?
Customer: replied 7 months ago.
are you there
Customer: replied 7 months ago.
how do i get my money back this is a rip off

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