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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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After I sign into my Lenovo laptop computer the next screen

Customer Question

After I sign into my Lenovo laptop computer the next screen instead of it showing my program icons all I see is my mouse pointer how do I fix this
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: B40-80 and Windows 10
JA: What troubleshooting have you tried?
Customer: My manual got misplaced so I'm using a friends computer to try to figure out what buttons to push
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: The laptop does have power and the 1st 2 screens light up just not the one with the program icons and this just started yesterday
Submitted: 4 months ago.
Category: Computer
Expert:  John replied 4 months ago.

Hello and welcome to justanswer. my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question

To clarify is this laptop connected to external monitor?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 4 months ago.

when you say the 1st 2 screens light up just not the one with the program icons,do you mean the screen worked till windows 10 login screen but after you signed in it went blank with mouse cursor only?

please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 4 months ago.

Sir/Ma'am checking to see whether you still need help.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

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