Hello and welcome to justanswer. my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question
To clarify is this laptop connected to external monitor?
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when you say the 1st 2 screens light up just not the one with the program icons,do you mean the screen worked till windows 10 login screen but after you signed in it went blank with mouse cursor only?
please answer my above questions so that i can help you better.
Sir/Ma'am checking to see whether you still need help.
Please let me know.
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