How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35204
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

I am trying to get into my skype account, but it wont let me

Customer Question

i am trying to get into my skype account, but it wont let me in as i am trying to enter with my microsoft password
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: windows 7
JA: What troubleshooting have you tried?
Customer: every thing
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: i am not very good with computers as i am 74 years old so i would be ever so gratefull if you can help..thank you very much
Submitted: 4 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. What's the exact error or message?

Have you tried to reset your skype account password ***** the website below:

https://account.live.com/ResetPassword.aspx

, and/or at

https://login.skype.com/recovery

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 4 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,