How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask s_feehan Your Own Question

s_feehan, Computer Repairer
Category: Computer
Satisfied Customers: 283
Experience:  11 years of repair, 3+ in a professional setting
Type Your Computer Question Here...
s_feehan is online now
A new question is answered every 9 seconds

ASUS i7 laptop, ASUS SBC-06D2X-U, Windows 10. Will not read

Customer Question

ASUS i7 laptop, ASUS SBC-06D2X-U, Windows 10.
Will not read Blu Ray on this external... Will not burn Blu Ray on this external...
says to put a disk in , or that it is write protected. (a brand new blank disk)
please help before I throw a $100.00 Blu Ray
Submitted: 2 months ago.
Category: Computer
Expert:  s_feehan replied 2 months ago.

Hello there, just got done checking some information on the ASUS SBC-06D2X-U, this is NOT a blu ray burner, it is a blu ray READER only... It IS a dvd/cd burner... checked it out here: notice the bullet at the top says : Extreme 6X Blu-ray reading speed It can read BDXL but does not have burning capabilities for blu ray... Read some of the reviews on the unit here: and confirmed with other users that it is only a BluRay READER.... Sorry about the frustrations you've been experiencing... is there anything else I can do to help you?

Customer: replied 2 months ago.
Nope, you answered it for me, thank you
Expert:  s_feehan replied 2 months ago.

No problem, thanks for your time, I hope I've earned a positive feedback rating from you near the bottom I believe.