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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Which state is your vehicle titled in?
This isnt the motor department, its just answer. but I can help you find the correct website link and steps to request a new title.
To do that, I would need to know what state your vehicle was titled in?
Theres no way possible I could have helped you, since at no point did you answer any of the questions I asked you.
if you want a refund, read the link below and follow those steps.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.