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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to install Trend Micro virus protection on my

Customer Question

I am trying to install Trend Micro virus protection on my computer. I was given a link to verify my id but it did not work. I was told to copy and paste it into my browser which brought up a page of adobe sign in sites. What do I do now?
JA: How much experience do you have with this particular machine?
Customer: About a year
JA: What troubleshooting have you tried?
Customer: None. I am simply trying to follow the directions given
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thank you
Submitted: 2 months ago.
Category: Computer
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Trend Micro is on a download link or its on a disk?

Customer: replied 2 months ago.
On a link
Expert:  Michelle replied 2 months ago.

double click on the link if its in your email and that should open the download link.

Do you have a licence key as well along with the download link?

Customer: replied 2 months ago.
I was under the impression that all this would cost was a $5.00 ín good faith refundable deposit
Expert:  Michelle replied 2 months ago.

i am sorry but as a expert we do not have customer info due to privacy policy.

If you have billing related query you can contact customer care they will assist you.

Customer: replied 2 months ago.
I am sorry but you have been no help at all
Expert:  Michelle replied 2 months ago.

You didn,t tell me what happens when you click on the link you got from trend micro

Expert:  Michelle replied 2 months ago.

Please remember when we dealing with your issue. It is quite possible and may take more than one step or answer multiple times to solve a problem. In case the answer provided does not help or work don't be dissatisfied, use the Reply to expert or click on the “Continue Conversation” button and I will be happy to continue to help.