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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do I disable my touch drive

Customer Question

How do I disable my touch drive
Submitted: 4 months ago.
Category: Computer
Expert:  Barun replied 4 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Are you looking to disable your touchpad now? If so, what's your laptop model?

Please reply back to me below; thank you.

Customer: replied 4 months ago.
My Lap top Model is HP Pavilion Touch Smart don't vhave the Model number
Expert:  Barun replied 4 months ago.

Hmm, I see. Can we go ahead with a quick remote session (NO extra charge) so I can look up the model you are using and disable the touchpad for you?

Expert:  Barun replied 4 months ago.

Please disregard any remote assistance if it shows up on this page and reply back to me below; our remote session will come at NO extra charge.

Customer: replied 4 months ago.
I would love to have you r help via remote assistance
Expert:  Barun replied 4 months ago.

OK; let's get started with the remote session now. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=91d18c39-df89-49b4-aa0f-a9016d2c8a13

On the page that opens up, click on "I Agree".

Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file (downloaded at the very bottom of your Chrome window), and we will be connected.

Expert:  Barun replied 4 months ago.

Hmm, we are still not connected - after downloading the remote file using the link I provided above, please sure to click and OPEN/RUN the "Elsinore Screen Connect" file downloaded at the very bottom of your Chrome window.

If you still face any issues with downloading/opening the remote file, do reply back to me below. Thank you.