Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Are you looking to disable your touchpad now? If so, what's your laptop model?
Please reply back to me below; thank you.
Hmm, I see. Can we go ahead with a quick remote session (NO extra charge) so I can look up the model you are using and disable the touchpad for you?
Please disregard any remote assistance if it shows up on this page and reply back to me below; our remote session will come at NO extra charge.
OK; let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on "I Agree".
Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file (downloaded at the very bottom of your Chrome window), and we will be connected.
Hmm, we are still not connected - after downloading the remote file using the link I provided above, please sure to click and OPEN/RUN the "Elsinore Screen Connect" file downloaded at the very bottom of your Chrome window.
If you still face any issues with downloading/opening the remote file, do reply back to me below. Thank you.