I'm sorry about the issue. Please try the following:
- Press and hold the Power on / off button on your phone, then select the Restart option and confirm, and check.
- Open Settings app icon, then tap on the Wi-Fi option, then tap on your wireless network name, and tap on the option Forget if shown. Then tap on your wireless network name again and connect. Then open Internet and check. If needed, open Play Store app icon and check.
- If it still does not work, please let me know the model of your phone, and if Wi-Fi was working fine on your android phone with the same internet modem / router previously. Also, what's the model of your internet modem / router device?
Please reply at the box below to continue. Thank you,
I'm sorry. What's the model of your android phone?
- If you open the Internet app on your phone, does it let you go to a website, such as google.com or yahoo.com etc.?
Please reply at the box below. Thank you,
Was Google working fine previously?
Does Google work if you turn off Wi-Fi?
Please let me know. Thank you,
Thank you. Here are a couple of more solutions:
- When it says you're offline, then say OK Google again and check.
- Open Apps, then Settings, then Application manager, then swipe from right to left to the option All, then scroll down, then select option S Voice, then make sure to turn on / enable S Voice. Then check Google.
Please let me know; I will troubleshoot further as needed. Thank you,
Open Settings app icon, then scroll down, then do you see the option called Application manager?
I'm sorry. So you open Apps, then you see a list of all your app icons. Is that correct? If yes, you tap on the app icon (the gear / wheel icon) called Settings. Then that's where you see options, such as Wi-Fi, Bluetooth, Sound... If so, when in Settings, when you scroll down and/or swipe from right to left, you do not see an option called Application manager. Does it show any more option?
When you are in Settings, also swipe the screen from right to left. Then do you see more options?
- If yes, do you see option Applications and/or option Application manager?
Great. Now in Application manager, then swipe from right to left to get to the option called All at the top
, then scroll down, then select option S Voice, then make sure to turn on / enable S Voice. Then check Google.
When you are in Application manager window (it should show the 3 words Application manager MORE at the top), DO NOT tap on the option MORE.
- But when you are in Application manager window, swipe the screen from right to left. Then do you see the options DOWNLOADED RUNNING ALL at the top?
You must touch the option Application manager first. Then you can swipe the screen from right to left.
So you touch Applications, then you touch Application manager
, then you see the option Default Applications.
- In the Application manager window, what else do you see?
Do you also have a windows xp, vista, or 7 or 8 or 10, or mac computer?
Yes. I'm still here. Did you see my last reply? Here was my last reply again:
Do you also have a windows xp, vista, or 7 or 8 or 10, or mac computer? And/or what's the brand / model of your computer?
What's the model of your tablet? Can you scroll down at this web page in order to see my replies?
Can you refresh this web page?
Basically, you just open Settings app icon, then open Applications, then open Application manager
, then right away, swipe screen from right to left to see the option Downloaded Running All.
What's the brand / model of your tablet?
Can you please watch the instruction video at the website below in order to know how to get to the option Application Manager and option ALL:
; (just follow the video steps until you get the ALL option, then let me know; don't continue with any other step after that.)
Please let me know if you have any trouble following the steps in the video:
- Here are all other solutions:
- Open Apps, then Settings (or swipe down from the top of the screen, then tap on the gear /wheel icon at the top)
, then open Applications -> Application manager
, then swipe from right to left to the option All
, then scroll down, then select option S Voice, then make sure to disable S Voice. Then check Google. (If needed, enable / disable S Voice and check.)
- Make sure the date and time are correct on your computer.
1. Open Settings app icon.2. Select option Battery, then Battery Usage3. Select option More at the upper right corner, then option Optimize Battery Usage4. Select All Apps from the drop-down menu5. Select the item S Voice and/or Google and/or Google Voice Search and/or each Google item, then turn it off.
6. See if you can use Google now.
- Open Settings app icon -> Applications -> Application manager. Then keep swiping the screen from right to left until you get the option called ALL. Then scroll down, then tap on option Google App (or Google or Google Voice Search, etc.), then if needed, scroll down, then tap on CLEAR DATA option if available, and/or option CLEAR CACHE and confirm. Then check Google.
- Open Apps -> Settings -> Battery. Then select option Ultra power saving mode, if available, and turn it off.
- Open Apps -> Settings -> Battery. Then select option Power saving mode, and turn it off.
, then check Google.
1. Open Apps.
2. Tap and hold on the Google app icon.
3. Then drag it to "App info", then release.
4. Select "Launch as default", then select Delete default"
5. Then go back, then select "Force Stop"
6. Then start, or restart the phone, and check Google.
When you are available, please reply at the box below to continue. Thank you,