Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.
It is possible that your POF account was deleted if you stopped paying for the membership. However, if you have reasons to believe the account is still there, but another person (such as a hacker) got into it and changed the e-mail address and/or password, then I suggest contacting the POF customer service immediately and letting them know about it.
The only way you can get a response from them is via this e-mail:
Unfortunately, there is no phone number you can call. So, send them an e-mail explaining what happened. Make sure to include as much information about your POF account as possible, such as:
- your full name
- original e-mail address used to register the account
- last password ***** remember using
- in case you paid for the membership, include a short description of the payment source used, for example "Visa credit card ending in XXXX" - type last 4 digits of the credit card
- date of your last access
- anything else you find important
After sending them an e-mail, they should respond within 3 business days; however, if they are experiencing high volume of e-mails, it could take an extra few days, so be patient.I am here for any other assistance, if needed.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro
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