How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9006
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
23372949
Type Your Computer Question Here...
Robert M. is online now
A new question is answered every 9 seconds

I have been trying 1-866-597-5505 And different combinations

Customer Question

I have been trying
1-***-***-****
And different combinations
of this number to reach
Customer Service.
Please provide me
a correct number!
I checked a few times on your home page and this is
the advertised number.
Besides this frustrating problem
I have one of equal angst.
Last week I wad updating my song list and when finished everything disappeared.
No More List of my songs that
take a long time to accumulate!!
As well the app disappeared and
and any information regarding
your service.
What Happened?
What Am I to do?
Please PROVIDE directions for
Turning Off your service!!!
MY NUMBER is(###) ###-####
PLEASE, your return call and help
Is My Only Way to Get and
Work with the Information
You Provide.
Seriously I want the directions to discontinue your service if this
EVER happens again.
Thank You.
WHY SHOULD I PAY FOR YOUR
SERVICE SHUTDOWN!!
Once you have my card number
You can charge any amount over and over again!
Submitted: 9 months ago.
Category: Computer
Expert:  Robert M. replied 9 months ago.

what company are you trying to get ahold of ?

Customer: replied 9 months ago.
Raphsady
Expert:  Robert M. replied 9 months ago.

give me a minute i will see what i can find for you for contact information

Expert:  Robert M. replied 9 months ago.

that number isnt working for me either. It says i am not authorized to call it.

you can try(###) ###-#### that is their corporate office.

you might have to hit 0 or just try random extensions to get a real person and i would not bet on anybody being there on sunday

There is a chat service with them but it only works monday to friday on this page

scroll down and click on the icon or the link that says monday to friday next to chat

https://help.napster.com/hc/en-us/articles/218661367

or you can send them a message on this page

https://help.napster.com/hc/en-us/requests/new

Other than that i don't see a lot of ways to contact them