Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Please stop any and all further communication with this party, Tech Backer; it's a rogue service that tricks people into allowing them access to their computers and paying for their useless services, and is NOT affiliated with Microsoft or Windows in any way. You do not need to pay them anything for their "warranty" either - your computer is perfectly fine.
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